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FAQs

The most frequent asked questions at Macheartus

What is your return policy?

At Macheartus, all our posters and frames are made to order with great care and attention to detail. For this reason, we do not accept returns.

However, if your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will assess the situation and find the best solution for you

What materials do you use for the posters?

At Macheartus, we use high-quality, durable materials to ensure that every poster looks stunning and lasts for years. 

Our posters are printed on premium heavyweight paper with a matte finish, providing vibrant colors, sharp details, and a professional look. 

We use high-resolution printing technology to capture every detail of the album artwork, making each piece a perfect addition to any music lover’s space.

How can I track my order? 

Once your order has been shipped, you will receive a confirmation email with a tracking number. 

You can use this number to track your package through the "Track Your Order" page in our website. If you haven't received your tracking details, please check your spam folder or contact our support team for assistance.

Are your posters framed or unframed?

We have both options, you can choose to buy the poster framed or unframed.

How long does shipping take?

Standard shipping typically takes 3-5 business days, based on past order data, though this is not guaranteed. Please be aware that processing times may be longer during peak periods.

THE MUSIC THAT FILLS YOUR ROOM